At TREETEX, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order. By using our site, you agree to the practices described below.
Information We Collect
When you shop with us or interact with our website, we may collect:
- Personal details: your name, phone number, email address, and delivery address.
- Order information: the products you purchase, order value, and payment method.
- Technical data: your IP address, browser type, and device information collected automatically through cookies.
- Communication data: messages you send us via WhatsApp, email, or our contact forms.
How We Use Your Information
We use the information we collect to:
- Process and deliver your orders.
- Send order confirmations, tracking updates, and delivery notifications.
- Respond to your questions and provide customer support.
- Improve our products, website, and overall shopping experience.
- Send you promotional offers and updates (only if you've opted in).
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.
Sharing Your Information
We do not sell or rent your personal information to third parties. We only share your data with:
- Courier and delivery partners, so your order can reach you.
- Payment processors, to complete your transactions securely.
- Service providers who help us operate our website and communicate with you.
These partners are only given the information necessary to perform their services and are required to keep it confidential.
Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data, where applicable.
- Opt out of marketing communications at any time.
To exercise any of these rights, simply contact us using the details below.
Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.